ANNUAL AND SUSTAINABILITY REPORT 2015

Generation ofEconomic Value
G4-EC8

Generation ofEconomic ValueG4-EC8

We build innovative, efficient and profitable commercial models.

Indicators
2014
2015
Variation
Total portfolio (million pesos) 23,951 28,496 19.0%
Net result 3,162 3,161 0.0%
Operating efficiency 27.6% 30.00% 2.4 pp
Direct employment 18,999 20,179 6.2%
Indirect employment(1) 2’883,686 3’218,117 11.6%

(1)Number of clients at the end of the period multiplied by 1.0032 persons hired by microbusinesses, according to a national survey of microbusinesses conducted by the INEGI in 2010.

We build innovative, efficient and profitable commercial models.

Indicators
2014
2015
Variation
Total portfolio (million pesos) 23,951 28,496 19.0%
Net result 3,162 3,161 0.0%
Operating efficiency 27.6% 30.00% 2.4 pp
Direct employment 18,999 20,179 6.2%
Indirect employment(1) 2’883,686 3’218,117 11.6%

(1)Number of clients at the end of the period multiplied by 1.0032 persons hired by microbusinesses, according to a national survey of microbusinesses conducted by the INEGI in 2010.

Financial performance

G4-DMA ECONOMIC PERFORMANCE

Since the Group leads in financial services for the bottom of the pyramid, and in compliance with our work to eradicate financial exclusion, we are responsible for generating constant and transparent results in order to allow our stakeholders to make better decisions.

G4-2, G4-14

Even at the risk of an increase in the default rate, in the costs of services denominated in U.S. currency, in funding costs and in the probability that some of our clients decide not to take on more credits, and together with the microeconomic and the macroeconomic context, our outstanding financial

performance brings with it positive impacts that allow our permanence as the driving group of the economy; the one providing the greatest number of people with service point infrastructure, new products and services, and job creation, in addition to the consolidation of the relationship with our funders –the commercial banks, development banks and the debt market.

We have put in place performance control processes whose objective is to maximize the positive impacts and identify possible risks, as well as to mitigate the negative impacts of the results of Gentera and its companies.

In order to manage such impacts, allow compliance of the established goals, facilitate possible deviations in the approved business plan and inform our stakeholders about these processes and results, we use the following tools:

  • Monthly financial statements of all Group companies
  • Monthly financial analysis
  • Permanent contact with the Equity and Debt markets
  • Annual Business Plan and Budget
  • Board of Directors Committees which advise management as to the best practices in the industry and other countries
  • Management indicators and control boards that report to the Committees and to the Board of Directors
  • Reports to external entities –CNBV, BMV, SBS, rating agencies, analysts, funders, authorities and regulators–
  • Report of relevant events
  • Monitoring of the budget control process

Operating and financial strategy G4-2

Assets and capacities

In conformity with these action lines, in 2015 we achieved:

  • More than 3.2 million clients, increase of 333,364 clients with respect to 2014
  • A portfolio of 28,496 million pesos, representing an increase of 19% with respect to 2014
  • The addition of remittances to our service offer, through the acquisition of Intermex
  • The acquisition of 99.99% of the stock of Compartamos Financiera in Peru
  • The first issuance of debt in the Peruvian stock market
  • Implementation of the new corporate ERP (SAP) in Gentera

As part of our strategic renovation, we have redefined our aspirations: we aspire to empower ten million people of the under-attended segment in the next ten years, in order to improve their life through personalized digital financial solutions and generate shared value.

To achieve our aspiration, we have outlined our strategic route for the next five years; with it we intend to grow through geographical, client and financial solution diversification, bolstering the relationship with our clients and operating efficiently.

19%
PORTFOLIO INCREASE


3,161
MILLION PESOS
NET PROFIT


3.09%
OVERDUE PORTFOLIO


ROA
9.3%

ROE
25.1%

2016 GOALS

  • Increase portfolio
  • Increase financial margin
  • Reach more clients
  • Maintain rates
  • Streamline expenses

Financial and operating results G4-9 G4-EC1 G4-EN31

Concept 2013 2014 2015 % variation
15/14
Clients 2’754,860 2’874,488 3’207,852 11.6%
Employees 19,339 18,999 20,179 6.2%
Branches(1) 577 635 758 19.4%
Portfolio (million pesos) 20,706 23,951 28,496 19.0%
Average Loan per Client 7,516 8,332 8,883 6.6%
Non-performing loans 3.12% 3.28% 3.09% -19.0 pp
(Million pesos)
Credit portfolio interest 12,475 14,348 17,167 19.6%
Revenue from financial investments(2) 115 103 109 5.8%
Revenue from asset sales
(tangible and intangibles)
-39 7 -15 -314.3%
Interest revenue 12,590 14,451 17,276 19.5%
Interest expenditures 818 822 885 7.7%
Financial margin 11,772 13,629 16,391 20.3%
Risk adjusted financial margin 10,164 11,937 14,185 18.8%
Operating expenditures 6,763 7,939 10,156 27.9%
Salaries and benefits(3) 4,328 4,905 6,030 22.9%
Taxes(4) 1,241 981 1,445 47.3%
Community investments (million pesos)
Monetary donations + in kind (FRSC) 29.4 32.1 36.7 14.3%
Contributions one on one (Call for Education) N/A N/A 5.7(5)  
Volunteering (Foundation) 0.4 0.9 2.7 200.0%
Services or equipment contributions in kind 3.6 2.8 6.8 142.9%
Donation, volunteering and community programs (FRSC) management 1.4 0.8 0.5 -37.5%
Costs and investments for environmental care (million pesos)
Prevention and environmental management costs 0.8 1.3 1.6 23.1%
(Million pesos)
Operating results 3,512 4,147 4,658 13.0%
Net result 2,271 3,162 3,161 0.0%
Capitalization (by terms of debt) 15,222 16,083 21,142 31.5%
Capitalization (by terms of net equity) 8,943 12,060 13,501 11.9%
Average portfolio 20,359 22,801 26,460 16.0%
Average earning assets 22,399 25,442 29,110 14.4%
Operating results/average portfolio 17.3% 18.2% 17.6% -0.60 pp
Net result/average portfolio 11.2% 13.9% 11.9% -2.00 pp
Operating result/average earning assets 15.7% 16.3% 16.0% -0.30 pp
Net result/average earning assets 10.1% 12.4% 10.9% -1.50 pp
Asset
Availability + Security investments + repurchase debtors 2,533 3,363 3,539 5.2%
Asset 25,362 30,543 36,514 19.5%
Liquidity (availability + security investments) / total asset 10.0% 11.0% 9.7% -1.30 pp
Total portfolio 20,706 23,951 28,496 19.0%
Overdue portfolio 645 785 881 12.2%
Fixed asset 976 921 1,087 18.0%
Liability
Total liability 16,419 18,483 23,014 24.5%
Debt at cost 15,222 16,083 21,142 31.5%
Equity 8,943 12,060 13,501 11.9%
Earnings per share (pesos) 1.38 1.90 1.93 1.6%
Average assets 25,025 28,726 33,855 17.9%
Average stockholders’ equity 8,977 10,758 12,587 17.0%
ROA (net result/average assets) 9.1% 11.0% 9.3% -1.70 pp
ROE (net result/average stockholders’ equity) 25.3% 29.4% 25.1% -4.30 pp
Book value per share (pesos) 5.4 7.3 8.2 12.3%
Share value by end of year (pesos) 24.4 29.7 33.35 12.5%
Total shares for UPA and PCA calculation 1,648’211,536 1,648’211,536 1,638’682,719 -0.6%

(1) Includes Mexico, Peru and Guatemala, and 60 Intermex branches and 11 branches of Compartamos Banco.
(2) Figures for interest on financial loans, shareholding dividends, royalties and direct revenue from assets.
(3) Includes salaries, bonuses, benefits and transportation bonus (fare for sales force).
(4) Income tax payable and deferred.
(5) In 2013 and 2014 we did not have one on one contributions. Base line for this indicator is 2015.

Economic valueG4-9

Share value 2013 2014 2015 COMPRAR C / Gentera share variation
Pesos % USD
Share value on last working day of year 24.4 29.7 33.4 3.7 12.5% 0.2
Exchange rate published on January 4, 2016 in DOF 13.0843 14.7414 17.2487      
Share amount 1,648’211,536 1,648’211,536 1,638’682,719      
Number of effective shareholders 5 5 3      
Credit portfolio
(million pesos)
2013 2014 2015
Mexico 16,447 18,961 22,850
Peru 4,045 47,683 5,237
Guatemala 189 221 409
Total* 20,681 23,951 28,496

*In 2013, unlike the Financial Statements’ portfolio, the credit portfolio does not consider a commercial portfolio loan for 25 million pesos.

Interest revenue in 2015 Million pesos %
Mexico 15,442 89.4%
Peru 1,569 9.1%
Guatemala 265 1.5%
Total* 17,276 100.0%
Main indicators Mexico Peru Guatemala
2015 ∆ vs 2014 2015 ∆ vs 2014 2015 ∆ vs 2014
Overdue portfolio / total portfolio 2.86% 0.20 pp 4.18% -1.47 pp 2.23% -2.74 pp
Coverage rate 179.9% 4.9 pp 168.2% 19.6 pp 182.0% 64.6 pp
ROA 11.6% -3.4 pp 2.9% -1.5 pp 3.2% 3.4 pp
ROE 31.7% -7.2 pp 12.5% -21.2 pp 4.4% 4.6 pp
Percentage portfolio
by region and/
or business unit
Compartamos Banco Yastás Aterna Gentera Compartamos
Financiera
Compartamos S.A.
(Mexico) (Mexico) (Mexico) (Mexico) (Peru) (Guatemala)
80.2% 0% 0% 0% 18.4% 1.4%
Net Income (million pesos)
2013 2014 2015
Mexico
(Compartamos Banco)
2,496 3,233 3,001
Peru 76.08 205.79 149
Guatemala No profit yet 0.77 15.32
Gentera, S.A.B. and companies 2,271 3,162 3,161

Economic value - created, distributed and retained

Concept
(million pesos)
2013 2014 2015
Created direct economic value(1) 13,307 15,257 18,641
Distributed economic value(2) 9,136 10,071 12,880
Retained economic value(3) 4,171 5,186 5,761
Net result 2,271 3,162 3,161

(1) Created direct economic value = interest income + commissions and rates paid + intermediation income + other net operating income (expenditures).
(2) Distributed economic value = interest expenditures + commissions and rates paid + management and promotion expenditures + participation in the results of associate + taxes – depreciation and amortization.
(3) Retained economic value = Created direct economic value - Distributed economic value.

Concept 2013 2014 2015
Number of clients 2’754,860 2’874,488 3’207,852
Financial margin (million pesos) 11,772 13,629 16,391
Operating efficiency 27.0% 27.6% 30.0%
Operating results (million pesos) 3,512 4,147 4,658

Net income
(million pesos)

2,271 3,162 3,161

Funding (Compartamos Banco)

Compartamos Banco
Data
Equity Commercial
Banking
Development
Banking
Multilateral Cebures Collection Total
Dec-13 36.6% 0.0% 13.3% 2.7% 47.2% 0.2% 100%
Dec-14 44.4% 0.4% 10.0% 1.0% 44.0% 0.2% 100%
Dec-15 35.3% 0.9% 22.7% 0.8% 37.9% 2.4% 100%
Peru Data(1) Equity Commercial
Banking
Development
Banking
Multilateral Investment
Funds
Collection Total
Dec-13 11.0% 10.0% 30.2% 3.7% 29.4% 15.7% 100%
Dec-14 14.2% 10.6% 18.8% 7.9% 29.6% 18.9% 100%
Dec-15 26.0% 12.8% 20.0% 2.7% 20.7% 17.8% 100%

(1) In the case of Funding determination in 2013 and 2014, the structure was modified to include Funding Capture.

Gentera and Mexico Data 2014 2015
Banco Gentera Banco Gentera
Accumulated efficiency rate 63.0% 65.7% 68.1% 68.6%
Equity / Total Assets 41.4% 39.5% 34.0% 37.0%
ICAP 33.1% N/A 29.1% N/A